Contact Us

TUZBEN™ / CUSTOMER SERVICE

We're Here to Help.

Every ride begins with preparation. If you have questions about our mountain bike accessories, cycling equipment, orders, or after-sales service, our team is here to assist.

Contact the tuzben™ customer service team using the information below. Please include relevant product details or an order number when available.

THREE WAYS TO FIND HELP

Customer Support Channels

01 / EMAIL SUPPORT

+86 134 3052 1068

Speak with our customer service team during the published hours. Have your order information ready if your question concerns an existing purchase.

CALL SUPPORT →

03 / SERVICE HOURS

Daily Customer Care

8:00 AM – 10:00 PM Daily

Messages received outside service hours can be reviewed during the next customer service period.

WHAT WE CAN HELP WITH

Support for Every Stage of Your Order

Product Information Dimensions, materials, available options, installation instructions, and specifications.

Compatibility Questions Assistance locating listed sizing and fit details for bicycle accessories.

Orders and Payments Help with checkout questions, order confirmations, and order updates.

Shipping and Delivery Information about processing, tracking, and delivery estimates.

Returns and Refunds Guidance about eligible returns, required evidence, and refund procedures.

Damaged or Incorrect Items Assistance with products that arrive damaged, incomplete, or different from the order.

For faster assistance: Include your order number, the email used at checkout, the product name, a description of your concern, and relevant photographs when necessary. Please do not send payment card details or passwords by email.

OFFICIAL BUSINESS DETAILS

Who Operates tuzben™?

The tuzben™ online store is operated by Quanzhou Guixinmiao Trading Co., Ltd. The business is responsible for customer service related to orders placed at tuzben.com.

Brand Name tuzben™

Legal Company Quanzhou Guixinmiao Trading Co., Ltd.

Legal Representative Huang Guisen

Unified Social Credit Code 91350525MAKCAJ1C56

Registered Address Room 1701, Building 11, Phase II, Fulin Hetianxia, No. 803, Huancui Community, Taocheng Town, Yongchun County, Quanzhou, Fujian Province, China

Official Website https://tuzben.com

Customer Support service@tuzben.com | +86 134 3052 1068 | 8:00 AM – 10:00 PM Daily

Returns: The registered business address is not necessarily the designated returns warehouse. Please contact our customer service team and obtain return instructions before shipping any merchandise.