Explore Our Site. Use It Responsibly.
These Terms of Use describe the rules for accessing and using the tuzben™ website, including its content, features, customer communications, and other online services.
They are separate from the Terms and Conditions that apply specifically to product purchases.
Last updated: October 14, 2026.
Browse, shop, and interact with the website in compliance with applicable laws.
Product text, photographs, logos, and other website materials may be protected by intellectual property rights.
Keep account credentials and payment details private and report suspected misuse.
Ownership and Scope
The website tuzben.com is operated by Quanzhou Guixinmiao Trading Co., Ltd. under the brand tuzben™. The company's legal representative is Huang Guisen.
These Terms apply to use of the website, including browsing product information, searching for merchandise, communicating with customer support, and using other available website features.
By accessing or using the site, you agree to comply with these Terms to the extent permitted by applicable law.
Appropriate Website Activity
Customers may browse the website, compare products, access public information, and place orders through our official checkout.
You agree not to use the website for fraudulent or unlawful activities, or in a manner that interferes with its security, operation, or availability.
Prohibited Conduct
- Attempting to gain unauthorized access to accounts, servers, or restricted systems.
- Introducing malicious code, harmful scripts, or disruptive traffic.
- Impersonating another customer or submitting deliberately false transaction information.
- Misusing checkout features, promotional offers, or payment systems.
- Copying or exploiting protected website materials without authorization.
- Using automated tools to overload, disrupt, or unlawfully collect data from the website.
We may take proportionate steps to restrict unlawful or abusive activity, subject to applicable law.
Accounts and Login Information
If customer account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for taking reasonable precautions to prevent unauthorized access.
Use accurate contact information and notify us if you suspect an account has been accessed without permission.
Do not share passwords, payment security codes, or authentication tokens with anyone claiming to offer customer support.
Brand and Website Content
The website may contain brand names, logos, product descriptions, photographs, visual designs, graphics, layout elements, and other content owned or licensed by their respective rights holders.
Unless authorized by the relevant rights holder or permitted by law, website content may not be reproduced, distributed, republished, sold, or otherwise commercially exploited.
Access to the website does not grant ownership of intellectual property rights in its materials.
If you believe that website content infringes a lawful right, contact service@tuzben.com with a clear description and supporting information so the matter can be reviewed.
Content Accuracy and Updates
We aim to provide useful and accurate information about cycling equipment, bicycle accessories, and available product options.
Website descriptions may be updated to reflect current inventory, product specifications, pricing, or changes in available variants.
Product photographs and color appearance may vary according to lighting and device display settings.
Customers should refer to manufacturer instructions and qualified technical advice when selecting or installing equipment involving bicycle safety, structural compatibility, or specialized assembly.
External Links and Providers
Our website may rely on or link to third-party services, including ecommerce infrastructure, payment processing, delivery tracking, or external informational resources.
These providers may have independent terms and privacy notices. Customers should review those policies when using a third-party service.
A third-party link does not automatically indicate that tuzben™ controls or endorses every aspect of the external website.
Messages and Submitted Information
When contacting customer support, please provide accurate information relevant to your question or order.
Do not submit malicious, defamatory, fraudulent, or unlawful material. Do not send sensitive passwords or complete payment card data.
Information submitted for customer service may be used to investigate and respond to your request according to our Privacy Policy.
If interactive submissions or review functionality are available, any additional posting requirements will be governed by the relevant feature rules and applicable law.
Technical Changes and Interruptions
Website features may occasionally be unavailable because of maintenance, technical faults, infrastructure changes, or other operational circumstances.
We may update, improve, modify, or discontinue website features when reasonably necessary, subject to applicable law and existing customer obligations.
While we work to maintain a functional online store, continuous error-free access cannot be guaranteed.
Limitations and Consumer Protections
These Terms do not exclude or limit legal rights, remedies, or liabilities that cannot lawfully be restricted.
To the extent permitted by applicable law, the website operator is not responsible for loss caused solely by factors beyond its reasonable control. This does not displace mandatory obligations relating to lawful ecommerce operations, data protection, product safety, or consumer rights.
Any disputes about website use will be addressed under relevant applicable laws and procedures, including mandatory customer protections where they apply.
Changes to These Terms
We may update these Terms of Use to reflect changes in website functionality, security practices, operational requirements, or applicable law.
Updated terms will be published on the website with the relevant date. Changes do not override rights or obligations that must continue under applicable law.
If you have questions about these Terms or website access, contact our customer service team.
Need Assistance?
Email service@tuzben.com, call 134 3052 1068, or contact us during 8:00 AM – 10:00 PM Daily.
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