Your Data. Your Trust.
This Privacy Policy explains how information may be collected, used, shared, and protected when you visit tuzben.com, place an order, or communicate with our team.
We recognize the importance of responsible information handling and of providing customers with clear ways to contact us about privacy-related questions.
Last updated: October 14, 2026.
How Your Information Supports Your Order
Information needed to process purchases and communicate order-related updates.
Information you provide when requesting help with products, delivery, or after-sales service.
Technical information associated with website functionality, security, and user preferences.
Who Is Responsible for the Store?
The tuzben™ online store is operated by Quanzhou Guixinmiao Trading Co., Ltd., with legal representative Huang Guisen.
Official website: https://tuzben.com
Privacy inquiries: service@tuzben.com
Registered business address: Room 1701, Building 11, Phase II, Fulin Hetianxia, No. 803, Huancui Community, Taocheng Town, Yongchun County, Quanzhou, Fujian Province, China.
Information We May Collect
Personal and Contact Information
When you place an order, contact support, or subscribe to updates, information may include your name, email address, telephone number, delivery address, and billing-related contact details.
Orders and Transactions
We may process product selections, order numbers, transaction status, payment confirmation information, shipping records, refund requests, and related customer service history. Payment providers separately handle sensitive payment credentials as required for transaction processing.
Communications
If you contact us, we may retain the information included in your messages, product inquiries, photographs, and other supporting documentation needed to address your request.
Technical and Device Information
Depending on the services enabled on the website, technical information may include device and browser data, IP address, site interaction events, and cookies or similar technologies used to operate the online store.
Why We Process Information
Information may be used to:
- Receive and fulfill customer orders, including delivery coordination.
- Process eligible payments, cancellations, returns, and refunds.
- Communicate order confirmations, customer service responses, and shipment updates.
- Identify and investigate suspected fraud, misuse, or security incidents.
- Maintain essential website features such as shopping carts and checkout.
- Meet applicable legal, accounting, recordkeeping, and regulatory obligations.
- Send marketing updates where permitted and according to customer preferences.
Where required by applicable law, processing will be based on an appropriate legal basis, such as fulfilling a contract, complying with a legal obligation, a legitimate interest, or a valid consent.
Service Providers and Other Recipients
To operate an online store, certain information may be shared with service providers involved in order processing and website operation. Depending on the services enabled, these may include:
- Shopify and related ecommerce infrastructure providers.
- Payment processors and financial service providers that authorize or administer transactions.
- Shipping carriers, fulfillment partners, and logistics services.
- Fraud prevention, website hosting, technical support, and analytics providers where applicable.
- Government bodies or other parties when disclosure is legally required.
Providers may act independently or under contractual arrangements, depending on the service and applicable privacy rules.
Cookies and Website Technologies
Our ecommerce website may use cookies or comparable technologies for essential functions, cart continuity, customer preferences, website security, and other enabled functions.
Some non-essential technologies, including analytics or advertising tools where enabled, may be subject to your consent or opt-out rights according to applicable law. Browser settings may also allow you to restrict certain cookies, although doing so can affect website functionality.
Marketing Communications
If you receive promotional messages, you may use the available unsubscribe mechanism or contact us at service@tuzben.com to request removal from our marketing list. Operational order notices may still be necessary for purchases.
Keeping Information Appropriately
Personal information is retained as needed for the purposes described in this Policy, including customer service, order records, lawful business operations, dispute handling, and applicable recordkeeping duties.
Relevant technical, organizational, and provider-level measures may be used to protect information. Nevertheless, no online transmission or storage method can guarantee absolute security.
International customers should understand that their information may be processed in different jurisdictions when necessary to support ecommerce services and delivery operations, subject to applicable requirements.
Access, Correction, and Other Requests
Depending on your location, applicable data protection law may provide rights concerning your personal information, including access, correction, deletion, portability, objection to certain processing, or withdrawal of consent.
To submit a privacy request, email service@tuzben.com with "Privacy Request" in the subject. We may need to verify your identity before fulfilling a request. Some information may need to be retained where required by law or legitimate recordkeeping obligations.
Children's Privacy: Our store is intended for ordinary retail shopping and is not directed specifically at children. If you believe a child has provided personal information inappropriately, contact us to request review.
Updates to This Privacy Policy
This Privacy Policy may be updated to reflect changes in store operations, enabled services, legal requirements, or data-handling practices. The revised policy will identify its updated date when published.
Please contact customer service if you have questions about this notice or how information is used in connection with your order.
Privacy Questions?
Email service@tuzben.com or call 134 3052 1068. Customer Service: 8:00 AM – 10:00 PM Daily.
CONTACT OUR TEAM →