From Our Store to Your Door.
We aim to provide clear processing and delivery information for every cycling accessory and piece of riding equipment purchased at tuzben.com. Please review these estimates before completing your order.
Generally after payment confirmation, before the order is dispatched.
Generally after dispatch. This is an estimate, not a guaranteed deadline.
Processing Your Order
Orders are generally processed within 1–2 business days after successful payment confirmation.
Business days normally exclude weekends and applicable public holidays. Processing may be affected by stock availability, incomplete order information, verification requirements, or unusually high order volume.
If additional processing is required, customer support may contact you using the details provided at checkout.
Shipping to the United States
The estimate above is based on ordinary transit conditions. Actual delivery can be earlier or later depending on the destination, carrier, transport network, customs review, and local conditions.
Availability of delivery to a particular location is determined by the options presented at checkout. We do not promise shipping to every country or postal code.
Charges, Taxes & Customs
Shipping fees, when applicable, are calculated or presented during checkout according to the delivery option and shipping address.
Taxes or import-related amounts may be included at checkout or assessed by the relevant authorities or carrier, depending on destination and the applicable shipping arrangement.
Customers are responsible for providing accurate delivery and contact information. Any duties or additional charges not included in the checkout amount will be handled according to applicable law and the relevant import arrangement.
Tracking and Delivery Notifications
Order Confirmation
Once an order is placed, the customer should receive the applicable order confirmation through the contact information provided during checkout.
Dispatch and Tracking
If tracking is available, shipment information will be supplied through the applicable order notifications. Updates may take time to appear in a carrier's tracking system.
Multiple Packages
Where operationally necessary, an order may be dispatched in separate parcels. Customers should review the relevant shipment updates.
Delivery Attempts
Carriers may attempt delivery, require additional address information, or arrange collection according to local shipping procedures. Follow the carrier's instructions when a delivery attempt is missed.
Delays Outside Normal Estimates
Unexpected delays may occur because of weather events, transportation disruptions, customs procedures, local holidays, address problems, carrier backlogs, or other circumstances beyond normal control.
Please understand that the 7–15 business day U.S. estimate is not a guarantee of arrival by a particular calendar date.
If an order appears substantially delayed, contact our team at service@tuzben.com with the order number. We will review the available shipment information and help identify next steps.
Missing, Damaged or Incorrect Packages
If tracking shows delivery but you cannot locate the parcel, please check the delivery address, nearby secure delivery areas, and any carrier notification. Contact customer support if the package remains missing.
If the parcel or product arrives damaged, or the item received is different from what you ordered, notify us promptly with your order number and relevant photos.
We will explain the available investigation, replacement, refund, or other resolution as appropriate under our policies and applicable consumer law.
Incorrect Addresses and Cancellations
If you discover an error in the shipping address or order information, contact us as soon as possible. We cannot guarantee changes after an order has entered fulfillment or has been dispatched.
Shipments returned due to an incomplete or incorrect address may require a new delivery arrangement. The appropriate costs and remedies will depend on the circumstances and applicable law.
Need Shipping Assistance?
Email service@tuzben.com or call 134 3052 1068. Service hours: 8:00 AM – 10:00 PM Daily.
CONTACT CUSTOMER SERVICE →